Refund policy

& Returns

We want every subscriber to feel good about being part of Reaching Letters. If something's not sitting right with you, reach out — we'll work with you to make it right wherever we reasonably can.

Approved refunds are returned to your original payment method within 7–10 business days.

Below is how this works for letters versus everything else we sell.

Letter Subscriptions: 30 Days to Change Your Mind

Not connecting with the story? Tell us within the first 30 days of subscribing and we'll refund you in full — no need to explain why. This isn't automatic just because you cancel, so send us a note and we'll process it. And there's no need to send anything back: whatever letters have already reached your mailbox are yours to keep.

Once the First 30 Days Have Passed

If you're on a monthly plan: payments already collected aren't refundable past the 30-day mark, but you won't lose anything you paid for — we'll continue mailing out any letters still owed on that payment.

If you prepaid (the annual plan): you can still request a prorated refund for the unused portion of your subscription, as long as it's within 60 days of your original sign-up date. Once you're past 60 days, we're no longer able to refund the prepaid balance — instead, we'll keep the letters coming for the rest of the term you paid for.

Print-on-Demand Items (T-Shirts, Tote Bags, and Caps)

These items are printed specifically for your order, on demand — nothing is pre-made or sitting in stock. Because each one is produced just for you the moment you order it, we're not able to accept a return or issue a refund simply because you changed your mind, or because you ordered the wrong size or color.

We will provide a free replacement or refund if:

Your item arrives damaged or defective (a print error, warped design, ink issue, or similar)
The design itself was misprinted — wrong placement, wrong colors, or the wrong item entirely
Your package is lost in transit and never arrives

To report a damaged, defective, or misprinted item, email us a clear photo of the issue within 30 days of receiving it. For a package that never shows up, let us know within 30 days of the estimated delivery date.

If a package comes back to us undelivered because of an incorrect or outdated address, we're glad to arrange a reshipment, but a new shipping charge will apply, since re-printing and re-sending one of these items isn't something we're able to absorb the cost of twice.

Everything Else We Sell (Stickers, Prints, and Other Merch)

Not a letter? You've got 30 days from delivery to send it back if it's not what you hoped for. A few things to know: return shipping is on you, and the item should come back unused and in its original condition for us to process a refund — original shipping charges aren't refundable either way.

When you send something back, please tuck in: