Terms of service

Last updated: September 2, 2026

Overview

This website is operated by Reaching Letters, a brand of Seedari Co, LLC. Throughout this site, "we," "us," and "our" refer to Reaching Letters. We provide this website — including all information, tools, and services available on it — to you, the user, on the condition that you accept all the terms, conditions, policies, and notices described here.

By visiting our site or purchasing anything from us, you're using our "Service" and agreeing to these Terms of Service, along with any additional terms, conditions, or policies we reference here or link to. These Terms apply to everyone who uses the site — browsers, customers, subscribers, and anyone else interacting with it.

Please read through these Terms carefully before using the site. Using any part of the site means you accept them. If you don't agree, please don't access the website or use our Services.

We may add new features or tools to the site from time to time, and those will also fall under these Terms. We may update, change, or replace parts of these Terms by posting the revised version here — it's on you to check back periodically. Continuing to use the site after changes are posted means you accept the updated Terms.

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products and services to you.

Section 1 — Using Our Site

By agreeing to these Terms, you confirm that you're at least the age of majority in your state of residence, or that you have the consent of a parent or guardian to use this site if you're a minor dependent.

You agree not to use our products for any unlawful or unauthorized purpose, and not to violate any laws in your jurisdiction while using our Service (including copyright law).

You agree not to transmit any worms, viruses, or other malicious code through the site.

Violating any part of these Terms may result in immediate termination of your access to our Services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.

Content you submit to us (excluding payment information) may be transmitted unencrypted across various networks and may be adapted to fit technical requirements. Payment card information is always encrypted in transit.

You agree not to reproduce, duplicate, copy, sell, resell, or otherwise exploit any part of the Service without our written permission.

Section headings in this document are for convenience only and don't affect how the Terms are interpreted.

Section 3 — Accuracy of Site Information

We try to keep the information on this site accurate and current, but we can't guarantee it always is. Content here is for general informational purposes and shouldn't be your sole basis for a decision — use of this site's material is at your own risk.

Some content on this site may be historical and not reflect current information. We may update the site at any time without obligation to do so, and it's your responsibility to check for changes that matter to you.

Section 4 — Changes to the Service and Pricing

Prices for our products and subscriptions are subject to change without notice for new orders. However, once you've subscribed, your subscription price will not increase for the duration of your current story subscription unless you give us written authorization to do so.

We may modify or discontinue any part of the Service at any time, with at least 30 days' notice where reasonably possible.

We're not liable to you or any third party for any price change, modification, suspension, or discontinuation of the Service.

Section 5 — Products and Services

Some products or services may only be available online and in limited quantities, and are subject to our Return Policy.

We do our best to accurately display the colors and details of our products, but we can't guarantee your screen will render them exactly as they appear in person.

We reserve the right to limit sales of any product or service to any person, region, or jurisdiction, to limit quantities offered, and to discontinue any product at any time. Product descriptions and pricing are subject to change without notice.

We don't warrant that any product, service, or information you obtain from us will meet your expectations, or that errors on the site will always be corrected.

Section 6 — Billing and Account Accuracy

We reserve the right to refuse or limit any order, including orders that appear to use the same account, payment method, or address across multiple purchases, or that we reasonably suspect are being placed by a reseller or distributor rather than an individual customer.

You agree to provide current, accurate information for all purchases and to keep your account details — including your shipping address and payment information — up to date so we can fulfill your orders and reach you when needed.

See our Shipping Policy and Refund & Returns policy for more on how this affects order fulfillment.

Section 7 — Third-Party Tools

We may give you access to third-party tools that we don't control or monitor. These are provided "as is," without warranty, and you use them at your own risk — we're not liable for anything arising from your use of them. Please review the relevant third party's own terms before relying on any such tool.

Section 8 — Third-Party Links

Our site may link to third-party websites or include third-party content that isn't affiliated with us. We're not responsible for reviewing or vouching for that content, and we're not liable for any harm arising from your use of third-party sites, products, or services. If you have a concern about a third party, please direct it to them.

Section 9 — Your Comments and Feedback

If you send us comments, suggestions, ideas, or other submissions — whether we asked for them or not — you agree we can use, edit, publish, and share them in any way, without compensation to you and without any obligation to keep them confidential or to respond.

You agree that anything you submit won't infringe on someone else's rights, won't be unlawful, abusive, or obscene, and won't include malicious code or a false identity. You're solely responsible for what you submit.

Section 10 — Personal Information

Any personal information you share with us through this site is handled according to our Privacy Policy.

Section 11 — Errors and Corrections

Occasionally our site may contain typos or inaccuracies related to product details, pricing, or availability. We reserve the right to correct these, update information, or cancel affected orders at any time, including after an order has been placed.

Section 12 — Prohibited Uses

You agree not to use this site for anything unlawful, to violate any regulation or law, to infringe on our or anyone else's intellectual property, to harass or discriminate against others, to submit false information, to upload malicious code, to collect others' personal data without permission, to spam or scrape the site, or to interfere with the site's security. We may terminate your access for any violation of this section.

Section 13 — Disclaimer of Warranties; Limitation of Liability

We don't guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free, or that results from using it will always be accurate or reliable. Your use of the Service is at your own risk, and it's provided "as is" and "as available," without warranties of any kind beyond what's expressly stated here.

To the fullest extent allowed by law, Reaching Letters and Seedari Co, LLC — along with our officers, employees, and agents — won't be liable for any indirect, incidental, or consequential damages arising from your use of the Service or our products, even if we've been advised such damages were possible. Some states don't allow these kinds of limitations, so in those cases our liability is limited to what the law allows.

Section 14 — Indemnification

You agree to defend and hold Reaching Letters and Seedari Co, LLC harmless from any claim or demand — including reasonable legal fees — arising from your breach of these Terms or your violation of any law or third party's rights.

Section 15 — Severability

If any part of these Terms is found unenforceable, that part will be enforced to the extent allowed by law, and the rest of the Terms remain in effect.

Section 16 — Termination

Obligations that arose before termination survive it. You may stop using our Services at any time. We may also terminate these Terms and deny you access to the Service if we believe you've violated them, and you'll remain responsible for any amounts owed up to that point.

Section 17 — Entire Agreement

These Terms, along with any policies we've posted, make up the entire agreement between you and us regarding your use of the Service, and replace any earlier agreements or understandings on the same subject. Our failure to enforce a provision doesn't waive our right to do so later.