Shipping policy

Last updated: September 2, 2026

Where We Ship

We currently ship within the United States only. We're not offering international shipping at this time.

Processing Time

Your first letter is processed and mailed within 2–3 business days of signing up, so you don't have to wait for our next mailing to get started. You'll get an email confirmation once something's on its way.

How Your Letters Are Mailed

Your first letter ships within 2–3 business days of your sign-up date. Every letter after that is billed on the 9th of each month and goes out together with our monthly batch, mailed on the 12th.

If you sign up within a few days of the 9th, we'll move your first renewal charge to the following month rather than billing you again right away — so you're never charged twice in the same month.

If you'd like to cancel or skip an upcoming letter, please do so before the 9th. Orders are billed on the 9th and prepared for that month's mailing shortly after, so cancellations received after the 9th will result in receiving that month's letter.

How Merchandise Is Mailed

Stickers, prints, and other non-letter items ship separately from your letters, via a tracked shipping method. You'll get a tracking number by email once it ships.

Missing Letters

Mail goes astray sometimes — it happens. If a letter hasn't arrived within 2 weeks of its mail date, let us know at hello@reachingletters.com within 30 days of that mail date, and we'll resend it at no cost to you.

If you reach out after that 30-day window, or if it's a repeat pattern on the same subscription, a $5 per-letter resend fee applies to cover the added printing and postage.

If a letter goes missing because of a wrong or outdated mailing address on file, that first resend is still on us — but we may ask you to double-check your address before we send further letters, and additional resends tied to an incorrect address will carry the $5 resend fee.

Keeping Your Address Current

We can only get your letters to you if we have the right address. Please make sure your shipping address is accurate at checkout, and if you move, update it in your account or email us at hello@reachingletters.com as early as you can — ideally a few weeks before your next letter is due to mail. Letters sent to an address that hasn't been updated in time can't be recovered once they've gone out, and a resend in that case would fall under the missing-letter terms above.